Medical and Health Services Managers

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Also known as:
Clinic Director, Clinical Services Director, Emergency Medical Service Coordinator, Health Care Manager, Health Services Administrator, Health Services Director, Healthcare Administrator, Healthcare Manager, Hospice Director, Hospice Plan Administrator

ABOUT MEDICAL OR HEALTH SERVICES MANAGER CAREERS
Video transcript

Medical and health services managers are managers first and foremost. But because they are employed by hospitals, nursing homes, and government agencies concerned with health care, they face special challenges.

The structure and financing of the health care industry is rapidly changing. So whether these managers oversee nursing, surgery, physical therapy, or some other hospital department, they are under constant pressure to cut costs while improving services. The same pressures apply to those who manage group medical practices or work for health maintenance organizations and other "managed care" firms.

A bachelor's degree in health services administration, public health, long-term care administration or in a related field is the minimum entry qualification. But master's and doctoral degrees are usually required for those who wish to advance.

As the population ages, the need for medical and health care services - and the people who can manage their delivery, quality, and costs - is expected to grow faster than average in the coming years. Therefore lots of opportunities will be available for those with the proper qualifications.

SNAPSHOT
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Leadership
HIGH
Critical decision making
MED
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Establish objectives and evaluative or operational criteria for units managed.

Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.

Develop and implement organizational policies and procedures for the facility or medical unit.

Establish work schedules and assignments for staff, according to workload, space, and equipment availability.

Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.

Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.

Direct or conduct recruitment, hiring, and training of personnel.

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

MAIN ACTIVITIES
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
AREAS OF KNOWLEDGE
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
TOP SKILLS
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination Adjusting actions in relation to others' actions.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management Managing one's own time and the time of others.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.