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Also known as:
Clinic Director, Clinical Services Director, Emergency Medical Service Coordinator, Health Care Manager, Health Services Administrator, Health Services Director, Healthcare Administrator, Healthcare Manager, Hospice Director, Hospice Plan Administrator
Medical and health services managers are managers first and foremost. But because they are employed by hospitals, nursing homes, and government agencies concerned with health care, they face special challenges.
The structure and financing of the health care industry is rapidly changing. So w ...
hether these managers oversee nursing, surgery, physical therapy, or some other hospital department, they are under constant pressure to cut costs while improving services. The same pressures apply to those who manage group medical practices or work for health maintenance organizations and other "managed care" firms.
A bachelor's degree in health services administration, public health, long-term care administration or in a related field is the minimum entry qualification. But master's and doctoral degrees are usually required for those who wish to advance.
As the population ages, the need for medical and health care services - and the people who can manage their delivery, quality, and costs - is expected to grow faster than average in the coming years. Therefore lots of opportunities will be available for those with the proper qualifications.
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
Establish objectives and evaluative or operational criteria for units they manage.
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
Develop and implement organizational policies and procedures for the facility or medical unit.
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
AREAS OF KNOWLEDGE
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to speak clearly so others can understand you.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Communicating effectively in writing as appropriate for the needs of the audience.