Every day, millions of riders use subways and streetcars, depending on them to run safely and on time. The people who help make that happen are subway and streetcar operators. Whether in underground tunnels, on elevated tracks, or the street itself, these conveyances are expected to follow a predete ...
With subways, functions like speed and station stops are increasingly controlled by computer, however, it's up to the operator to monitor the systems, ensuring they are all working properly. Operators also have to watch out for potential hazards, reporting delays and other problems to supervisors or dispatchers. In cases of emergency, operators are expected to calmly and efficiently direct riders to safety. Streetcar operators may collect fares and answer questions from passengers about schedules and routes.
Making public announcements is often part of the job. These transportation workers are usually employed by public transit authorities. Shifts include nights, weekends, and holidays. A high school education is usually required. Mass transit is the lifeblood or many of our cities and suburbs. Subway and streetcar operators play a major role in helping people get where they need to go.
Operate subway or elevated suburban trains with no separate locomotive, or electric-powered streetcar, to transport passengers. May handle fares.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Direct emergency evacuation procedures.
Attend meetings on driver and passenger safety in order to learn ways in which job performance might be affected.
Complete reports, including shift summaries and incident or accident reports.
Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
Report delays, mechanical problems, and emergencies to supervisors or dispatchers, using radios.
Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.
Regulate vehicle speed and the time spent at each stop, in order to maintain schedules.
Operate controls to open and close transit vehicle doors.
Drive and control rail-guided public transportation, such as subways, elevated trains, and electric-powered streetcars, trams, or trolleys, in order to transport passengers.
Monitor lights indicating obstructions or other trains ahead and watch for car and truck traffic at crossings to stay alert to potential hazards.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Inspecting Equipment, Structures, or Material
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
AREAS OF KNOWLEDGE
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
The ability to communicate information and ideas in speaking so others will understand.
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Operation and Control
Controlling operations of equipment or systems.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Actively looking for ways to help people.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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