Behavioral Interview Questions
To ensure that the questions are appropriate, the interviewer should refrain from probing past behaviors that are not unambiguously job-related, e.g., "What was your first crisis after graduation?"-even if the intent of the question was to ask about employment crises.
There are three general types of questions usually found in a behavioral interview: open-ended questions, close-ended questions, and "why" questions. Open-ended questions are those that ask for a description of a past event where a problem needed to be solved. The applicant is expected to discuss how he or she satisfactorily met the needs of the situation. Close-ended questions are those that required a "yes" or "no" response and are used to verify information. "Why" questions seek to understand the rationale behind past decisions or to determine an applicant's level of motivation.
Behavioral interview questions are best addressed by citing specific situations, identifying the tasks that needed to be accomplished, the way that those tasks were engaged, and the end results. A few example interview questions include: "What defines your concept of the perfect job?" "Describe a customer service issue where the customer demanded a refund. How did you respond and what was the result?" and, "Discuss an instance where you had to juggle multiple job priorities. How did you handle the situation?"
By eliciting information about the facts of a candidate's past performance, a behavioral interview can provide a basis from which to infer and gauge the candidate's job-related values, a good estimate of performance-values (mis)matches, degree of validity of candidate self-assessments and valuable indicators of probable future job performance.
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