Arbitrators, Mediators, and Conciliators

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Also known as:  Alternative Dispute Resolution Coordinator, Mediation Commissioner, Ombudsman

ABOUT ARBITRATOR, MEDIATOR, OR CONCILIATOR CAREERS

VIDEO TRANSCRIPT Expand
Going to a court to settle a divorce or a business dispute can take years and thousands of dollars. Arbitrators, mediators, and conciliators offer an alternative approach. They are trained to help resolve disagreements, improve communication, and strengthen relationships through procedures that are ...
far less formal than a court trial.

With arbitration, each side must first agree to be bound by the decision reached by the arbitrator. In some cases, there may be more than one arbitrator. Just like in court, each party gets to tell their side of the story. This may involve calling in witnesses and presenting evidence. The arbitrator listens, takes notes, and asks questions. When both sides have presented their case, it's up to the arbitrator to decide what would be the fairest resolution to the conflict. The arbitrator's ruling is usually final.

With mediation and conciliation, the idea is to try to get the conflicting sides to solve their problems through the help of a third party. Mediators and conciliators encourage both sides to discuss the issues and try to arrive at a mutually acceptable agreement.

Most discussions with arbitrators, mediators, and conciliators are kept confidential. Arbitrators, mediators, and conciliators may be lawyers, but they don't have to be. Some have studied conflict management and dispute resolution in college or graduate school. Some are businesspeople with experience in the matter being disputed. Some have been trained by mediation centers or training institutes.

But all arbitrators and mediators must be impartial - with no personal stake in the outcome. Since they're often dealing with tense situations, they need to have even tempers, patience, and good negotiating skills. If they do their job well, they can help people resolve their differences without the expense and distress of a battle in court.
SNAPSHOT Expand
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS
Organize or deliver public presentations about mediation to organizations such as community agencies or schools.
Prepare settlement agreements for disputants to sign.
Set up appointments for parties to meet for mediation.
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
MAIN ACTIVITIES Expand
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interpreting the Meaning of Information for Others Translating or explaining what information means and how it can be used.
AREAS OF KNOWLEDGE Expand
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sociology and Anthropology Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
KEY ABILITIES Expand
Written Expression The ability to communicate information and ideas in writing so others will understand.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity The ability to speak clearly so others can understand you.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
TOP SKILLS Expand
Negotiation Bringing others together and trying to reconcile differences.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Persuasion Persuading others to change their minds or behavior.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
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