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Also known as:
Alternative Dispute Resolution Coordinator, Mediation Commissioner, Ombudsman
Going to a court to settle a divorce or a business dispute can take years and thousands of dollars. Arbitrators, mediators, and conciliators offer an alternative approach. They are trained to help resolve disagreements, improve communication, and strengthen relationships through procedures that are ...
far less formal than a court trial.
With arbitration, each side must first agree to be bound by the decision reached by the arbitrator. In some cases, there may be more than one arbitrator. Just like in court, each party gets to tell their side of the story. This may involve calling in witnesses and presenting evidence. The arbitrator listens, takes notes, and asks questions. When both sides have presented their case, it's up to the arbitrator to decide what would be the fairest resolution to the conflict. The arbitrator's ruling is usually final.
With mediation and conciliation, the idea is to try to get the conflicting sides to solve their problems through the help of a third party. Mediators and conciliators encourage both sides to discuss the issues and try to arrive at a mutually acceptable agreement.
Most discussions with arbitrators, mediators, and conciliators are kept confidential. Arbitrators, mediators, and conciliators may be lawyers, but they don't have to be. Some have studied conflict management and dispute resolution in college or graduate school. Some are businesspeople with experience in the matter being disputed. Some have been trained by mediation centers or training institutes.
But all arbitrators and mediators must be impartial - with no personal stake in the outcome. Since they're often dealing with tense situations, they need to have even tempers, patience, and good negotiating skills. If they do their job well, they can help people resolve their differences without the expense and distress of a battle in court.
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Organize or deliver public presentations about mediation to organizations such as community agencies or schools.
Prepare settlement agreements for disputants to sign.
Set up appointments for parties to meet for mediation.
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
AREAS OF KNOWLEDGE
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to speak clearly so others can understand you.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Bringing others together and trying to reconcile differences.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Being aware of others' reactions and understanding why they react as they do.
Communicating effectively in writing as appropriate for the needs of the audience.
Persuading others to change their minds or behavior.