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Also known as:
Auto Service Station Attendant, Gas and Oil Servicer, Gas Pump Attendant, Gas Station Attendant, Oil Changer, Pump Jockey, Service Station Attendant
The work of a service station attendant varies depending on the type of services the station provides. In many places, attendants spend most of their time in a booth activating fuel pumps for self-service customers, collecting money, and providing change.
Since many stations also sell sodas, ...
brad, magazines, and other items, some parts of the job are identical to that of a convenience store clerk. At more traditional service stations, job responsibilities are more varied. Attendants provide more hands-on "full services" such as pumping gas, checking under the hood and checking tire pressure.
In addition, they may sell oil, wiper blades, and other automotive products to customers. By providing prompt, cheerful service, they can encourage people to come back again. They may also help prevent accidents by noticing whether a customer's tires are low or if a headlight is out.
Work schedules tend to be flexible, making this an ideal part-time or after-school job. So if you like cars, enjoy interacting with people, and don't mind working in all kinds of weather, this is a great entry-level job that could someday lead to the owning or managing of a small gas station or large, busy full-service station.
SNAPSHOT
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Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
Leadership
LOW
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
LOW
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS
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Clean parking areas, offices, restrooms, or equipment and remove trash.
Provide customers with information about local roads or highways.
Prepare daily reports of fuel, oil, and accessory sales.
Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
MAIN ACTIVITIES
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
AREAS OF KNOWLEDGE
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
KEY ABILITIES
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Control Precision
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Speech Clarity
The ability to speak clearly so others can understand you.
Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
TOP SKILLS
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Speaking
Talking to others to convey information effectively.
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Operation and Control
Controlling operations of equipment or systems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Time Management
Managing one's own time and the time of others.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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