Automotive and Watercraft Service Attendants

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Also known as:
Auto Service Station Attendant, Gas and Oil Servicer, Gas Pump Attendant, Gas Station Attendant, Oil Changer, Pump Jockey, Service Station Attendant

ABOUT AUTOMOTIVE AND WATERCRAFT SERVICE ATTENDANT CAREERS
Video transcript

The work of a service station attendant varies depending on the type of services the station provides. In many places, attendants spend most of their time in a booth activating fuel pumps for self-service customers, collecting money, and providing change.

Since many stations also sell sodas, brad, magazines, and other items, some parts of the job are identical to that of a convenience store clerk. At more traditional service stations, job responsibilities are more varied. Attendants provide more hands-on "full services" such as pumping gas, checking under the hood and checking tire pressure.

In addition, they may sell oil, wiper blades, and other automotive products to customers. By providing prompt, cheerful service, they can encourage people to come back again. They may also help prevent accidents by noticing whether a customer's tires are low or if a headlight is out.

Work schedules tend to be flexible, making this an ideal part-time or after-school job. So if you like cars, enjoy interacting with people, and don't mind working in all kinds of weather, this is a great entry-level job that could someday lead to the owning or managing of a small gas station or large, busy full-service station.

SNAPSHOT
Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, refill antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
LOW
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
HIGH
Daily tasks

Rotate, test, and repair or replace tires.

Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.

Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.

Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.

Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.

Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.

MAIN ACTIVITIES
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Controlling Machines and Processes Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
TOP SKILLS
Service Orientation Actively looking for ways to help people.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Time Management Managing one's own time and the time of others.
Operation and Control Controlling operations of equipment or systems.
Repairing Repairing machines or systems using the needed tools.
Coordination Adjusting actions in relation to others' actions.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.