Counter and Rental Clerks

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Also known as:
Airplane Charter Clerk, Apartment Rental Clerk, Automobile Rental Clerk, Bicycle Rental Clerk, Boat Rental Clerk, Car Rental Agent, Dry Cleaning Counter Clerk, Layaway Clerk, Rental Clerk, Storage Facility Rental Clerk

ABOUT COUNTER AND RENTAL CLERK CAREERS
Video transcript

Counter and rental clerks facilitate transactions - whether the transaction is a car rental, a video tape rental, or accepting shoes to be repaired or cloths to be dry cleaned. Specific duties vary, but most counter and rental clerks are responsible for answering questions about the product or service being offered, its cost, or rental agreement details. Some may receive incentive pay for selling add-ons, options, or special memberships.

Firms employing counter and rental clerks generally operate when their customers their customers are not at their own jobs, so night, weekend, and holiday work is common. Over half of all people in this occupation work a part-time schedule.

The work itself is not difficult nor well paid. Bu being a counter or rental clerk is an excellent way to learn a business, earn part-time income, and master the art of dealing with customers face-to-face, which is invaluable experience for any job.

SNAPSHOT
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Prepare rental forms, obtaining customer signature and other information, such as required licenses.

Provide information about rental items, such as availability, operation, or description.

Recommend and provide advice on a wide variety of products and services.

Advise customers on use and care of merchandise.

Answer telephones to provide information and receive orders.

Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.

Receive orders for services, such as rentals, repairs, dry cleaning, and storage.

Compute charges for merchandise or services and receive payments.

Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.

Inspect and adjust rental items to meet needs of customer.

Rent items, arrange for provision of services to customers, and accept returns.

MAIN ACTIVITIES
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Speaking Talking to others to convey information effectively.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination Adjusting actions in relation to others' actions.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.