First-Line Supervisors of Non-Retail Sales Workers

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Also known as:
Blood Donor Recruiter Supervisor, Insurance Sales Supervisor, Radio Time Sales Supervisor, Real Estate Sales Supervisor, Stock Broker Supervisor, Telemarketer Supervisor, Telemarketing Manager, Telesales Supervisor

See all Marketing, Sales and Service Careers.

SNAPSHOT

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Leadership	HIGH
Critical decision making	HIGH
Level of responsibilities	HIGH
Job challenge and pressure to meet deadlines	HIGH
Dealing and handling conflict	LOW

Competition for this position	MED
Communication with others	HIGH
Work closely with team members, clients etc.	HIGH
Comfort of the work setting	HIGH
Exposure to extreme environmental conditions	LOW
Exposure to job hazards	LOW
Physical demands	LOW

Daily tasks

Hire, train, and evaluate personnel.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Keep records pertaining to purchases, sales, and requisitions.

Listen to and resolve customer complaints regarding services, products, or personnel.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Plan and prepare work schedules, and assign employees to specific duties.

Provide staff with assistance in performing difficult or complicated duties.

Attend company meetings to exchange product information and coordinate work activities with other departments.

Monitor sales staff performance to ensure that goals are met.

MAIN ACTIVITIES

Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.

Guiding, Directing, and Motivating Subordinates	Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Interacting With Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

AREAS OF KNOWLEDGE

Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Personnel and Human Resources	Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Economics and Accounting	Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing	Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training	Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

TOP SKILLS

Management of Personnel Resources	Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking	Talking to others to convey information effectively.
Monitoring	Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Time Management	Managing one's own time and the time of others.

Coordination	Adjusting actions in relation to others' actions.

Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.

Judgment and Decision Making	Considering the relative costs and benefits of potential actions to choose the most appropriate one.