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Also known as:
Bed and Breakfast Innkeeper, Boardinghouse Keeper, Hotel Director, Hotel Manager, Hotel Operations Manager, Innkeeper, Lodging Facilities Manager
Whether a job is for a local inn or for a large national hotel chain, the duties of hotel and lodging managers are quite similar to the innkeepers of old - which is to say, they are responsible for everything.
This means they're responsible for the kitchen and the restaurant; for the housekee ...
ping department that cleans and makes up the rooms; and for the clerical staff that greets travelers and checks them in. At large hotels and resorts, they may also oversee recreational staff and facilities, entertainment facilities, convention managers, and promotion and marketing managers.
Since even the smallest hotel or motel represents a considerable investment, hotel and lodging managers are trusted to make sure the investment remains profitable. It's an important job that requires excellent management skills and the ability to motivate a large staff to do its best. In some cases, it may also be necessary to have a degree in hotel administration and food management or to have taken other courses in related fields.
Most important of all is a commitment to treat every guest as a friend who has come to spend the night at your home. This is because, as manager, that's very much what the hotel is - your home - but with many more rooms and recreational facilities for the guests to enjoy.
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Perform marketing and public relations activities.
Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
Interview and hire applicants.
Develop and implement policies and procedures for the operation of a department or establishment.
Show, rent, or assign accommodations.
Train staff members.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Manage and maintain temporary or permanent lodging facilities.
Greet and register guests.
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Observing, receiving, and otherwise obtaining information from all relevant sources.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to identify and understand the speech of another person.
The ability to read and understand information and ideas presented in writing.
The ability to speak clearly so others can understand you.
The ability to communicate information and ideas in writing so others will understand.
The ability to apply general rules to specific problems to produce answers that make sense.
Adjusting actions in relation to others' actions.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.