Lodging Managers

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Also known as:
Bed and Breakfast Innkeeper, Boardinghouse Keeper, Hotel Director, Hotel Manager, Hotel Operations Manager, Innkeeper, Lodging Facilities Manager

Video transcript

Whether a job is for a local inn or for a large national hotel chain, the duties of hotel and lodging managers are quite similar to the innkeepers of old - which is to say, they are responsible for everything.

This means they're responsible for the kitchen and the restaurant; for the housekeeping department that cleans and makes up the rooms; and for the clerical staff that greets travelers and checks them in. At large hotels and resorts, they may also oversee recreational staff and facilities, entertainment facilities, convention managers, and promotion and marketing managers.

Since even the smallest hotel or motel represents a considerable investment, hotel and lodging managers are trusted to make sure the investment remains profitable. It's an important job that requires excellent management skills and the ability to motivate a large staff to do its best. In some cases, it may also be necessary to have a degree in hotel administration and food management or to have taken other courses in related fields.

Most important of all is a commitment to treat every guest as a friend who has come to spend the night at your home. This is because, as manager, that's very much what the hotel is - your home - but with many more rooms and recreational facilities for the guests to enjoy.

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Interview and hire applicants.

Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

Perform marketing and public relations activities.

Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.

Develop and implement policies and procedures for the operation of a department or establishment.

Manage and maintain temporary or permanent lodging facilities.

Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

Collect payments and record data pertaining to funds and expenditures.

Train staff members.

Show, rent, or assign accommodations.

Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Speaking Talking to others to convey information effectively.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Coordination Adjusting actions in relation to others' actions.