Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
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Also known as:
Bar Host/Hostess, Bar Hostess, Dining Room Host, Dining Room Host/Hostess, Maitre D', Tearoom Host/Hostess, Tearoom Hostess
If you enjoy interacting with people, like to dress well, and need a job that doesn't require a lot of training, you might consider finding work as a host or hostess in a restaurant, lunge, or coffee shop. This is not the best-paid position in the establishment, but its vitally important because the ...
host or hostess is the first impression a customer receives.
The host or hostess is often responsible for taking reservations, guiding customers to tables, providing them with menus, and making sure they receive prompt and courteous service. In some businesses, the host or hostess is also the cashier.
Knowledge of a foreign language may be helpful in restaurants specializing in foreign food. A host or hostess is usually not tipped directly by customers, except in some very upscale restaurants, but might receive tips of the staff combines them in a pool. That's a subject to explore when you interview for the job.
In most places, the job of host or hostess is pretty simple to learn and fairly low stress, so this is a good job to consider if you need work while attending school, writing a novel, auditioning for acting roles, or getting used to a new city.
Part-time work and split shifts are fairly common. You will also often work on weekends, evenings, and holidays. Three things you'll need to bring with you to the job every day are a positive attitude, a neat and clean appearance, and a smile.
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Receive and record patrons' dining reservations.
Direct patrons to coatrooms and waiting areas such as lounges.
Answer telephone calls and respond to inquiries or transfer calls.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform patrons of establishment specialties and features.
Provide guests with menus.
Greet guests and seat them at tables or in waiting areas.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to see details at close range (within a few feet of the observer).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to read and understand information and ideas presented in writing.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Actively looking for ways to help people.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Persuading others to change their minds or behavior.
Managing one's own time and the time of others.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.