Parking Attendants

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Also known as:
Auto Parker, Car Jockey, Parking Attendant, Parking Ramp Attendant, Valet Parker, Valet Runner

ABOUT PARKING ATTENDANT CAREERS
Video transcript

The job of parking lot attendant may look easy, but it requires a lot of "drive" to do it well. Whether they work in multilevel garages or outside in lots, attendants have many responsibilities. For example, they often need to inspect the condition of the car when it's first brought in. By pointing out dents and scratches to the owner before taking responsibility, you protect yourself and your employer from unfounded complaints later.

Attendants must be able to drive all kinds of vehicles, with automatic and standard transmissions. Being able to navigate sharp turns and tight parking spaces requires good eyesight, excellent distance judgment, and coordination. A slight miscalculation can result in thousands of dollars in damage.

Attendants may spend long hours outside in all kinds of weather, or inside a booth, handling tickets and money. Other duties, such as cleaning or shoveling snow, may be part of the job. You may also be expected to wear a uniform.

Some high school education and a valid driver's license are often the only requirements for a job in this field. Employers might want to check your driving record. Most attendants get trained on the job. This is a job with flexible hours, much of it part-time, making it a good job while going to school or preparing for other careers.

Wages aren't high for this work, and benefits vary by employer. A large part of your income depends on tips for good service, so a friendly smile and courtesy are essential to put you on the road to success.

SNAPSHOT
Park vehicles or issue tickets for customers in a parking lot or garage. May park or tend vehicles in environments such as a car dealership or rental car facility. May collect fee.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Call emergency responders or the proper authorities and provide motorist assistance, such as giving directions or helping jump start a stalled vehicle.

Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles.

Inspect vehicles to detect any damage.

Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.

Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.

Provide customer assistance and information, such as giving directions or handling wheelchairs.

Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.

Keep parking areas clean and orderly to ensure that space usage is maximized.

MAIN ACTIVITIES
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
TOP SKILLS
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics Using mathematics to solve problems.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.