Also known as:
Freight Clerk, Incoming Freight Clerk, Receiving Clerk, Reconsignment Clerk, Route Delivery Clerk, Shipping and Receiving Clerk, Shipping Order Clerk, Store Receiving Clerk
Without shipping, receiving, and traffic clerks, many businesses would grind to a halt. That's because these specialists make sure that products get packed, shipped, and delivered as quickly and efficiently as possible. Shipping clerks ensure that orders are filled correctly. They keep accurate reco ...
rds of all outgoing shipments, and may be responsible for determining the best method of transportation to use.
Receiving clerks have similar duties regarding deliveries of merchandise or raw materials that a company or store has ordered. They make sure the shipment is correct and in good condition.
When a company is too small to have separate shipping and receiving departments, a traffic clerk typically handles both incoming and outgoing shipments. In all such jobs, the ability to keep clear, accurate records is crucial. So too, is some familiarity with computers, since computer programs are often used to keep data organized and accessible.
A good thing to remember about taking a job as a shipping, receiving, or traffic clerk is that it provides you with an excellent way to become familiar with a company's products and services, so you can position yourself for future advancement.
SNAPSHOT
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Verify and maintain records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS
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Requisition and store shipping materials and supplies to maintain inventory of stock.
Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
MAIN ACTIVITIES
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
AREAS OF KNOWLEDGE
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
KEY ABILITIES
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Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision
The ability to see details at close range (within a few feet of the observer).
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition
The ability to identify and understand the speech of another person.
TOP SKILLS
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Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Time Management
Managing one's own time and the time of others.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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