Recruiter.com helps professionals in postal service clerk careers find better opportunities across all specialties and locations.
Also known as:
Bulk Mail Clerk, Bulk Mail Technician, Parcel Post Clerk, Postal Clerk, Postal Service Clerk, Postal Service Window Clerk
SNAPSHOT
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Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.
Leadership |
LOW
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Critical decision making |
LOW
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Level of responsibilities |
LOW
|
Job challenge and pressure to meet deadlines |
HIGH
|
Dealing and handling conflict |
HIGH
|
Competition for this position |
LOW
|
Communication with others |
LOW
|
Work closely with team members, clients etc. |
HIGH
|
Comfort of the work setting |
HIGH
|
Exposure to extreme environmental conditions |
LOW
|
Exposure to job hazards |
LOW
|
Physical demands |
LOW
|
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DAILY TASKS
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Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. |
Feed mail into postage canceling devices or hand stamp mail to cancel postage. |
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail. |
Keep money drawers in order, and record and balance daily transactions. |
Register, certify, and insure letters and parcels. |
Rent post office boxes to customers. |
Obtain signatures from recipients of registered or special delivery mail. |
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders. |
Receive letters and parcels, and place mail into bags. |
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies. |
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. |
MAIN ACTIVITIES
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Getting Information |
Observing, receiving, and otherwise obtaining information from all relevant sources. |
Identifying Objects, Actions, and Events |
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
Performing for or Working Directly with the Public |
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
Handling and Moving Objects |
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
Communicating with Supervisors, Peers, or Subordinates |
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
Performing General Physical Activities |
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
Evaluating Information to Determine Compliance with Standards |
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
Processing Information |
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
AREAS OF KNOWLEDGE
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Customer and Personal Service |
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
Public Safety and Security |
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
English Language |
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Sales and Marketing |
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
Clerical |
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
Transportation |
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
Mathematics |
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
Administration and Management |
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
KEY ABILITIES
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Oral Comprehension |
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
Oral Expression |
The ability to communicate information and ideas in speaking so others will understand. |
Speech Clarity |
The ability to speak clearly so others can understand you. |
Speech Recognition |
The ability to identify and understand the speech of another person. |
Problem Sensitivity |
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
Deductive Reasoning |
The ability to apply general rules to specific problems to produce answers that make sense. |
Manual Dexterity |
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
Selective Attention |
The ability to concentrate on a task over a period of time without being distracted. |
TOP SKILLS
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Active Listening |
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
Service Orientation |
Actively looking for ways to help people. |
Speaking |
Talking to others to convey information effectively. |
Social Perceptiveness |
Being aware of others' reactions and understanding why they react as they do. |
Reading Comprehension |
Understanding written sentences and paragraphs in work related documents. |
Critical Thinking |
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
Time Management |
Managing one's own time and the time of others. |
Monitoring |
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |