Dr. Mark Goulston is widely known as a "people hacker." Early in his career as a crisis psychiatrist, he hacked into suicidal and violent people to figure out what would cause them to not do something destructive. Later on, he hacked into the minds of hostage takers to train FBI and police hostage negotiators on what would cause them to give up and surrender. He went on to hack into customers and clients to determine what would cause them to think, "Gotta buy it!!", because when you create that thought in their mind, you don't have to sell or persuade them. As a key part of the Recruiter.com training initiative, he has hacked into hiring managers' minds about what would cause them to think, "Gotta hire you!" This helps job seekers and recruiters place people in jobs. Be sure to check out his courses at Recruiter.com.
Dr. Mark, as he is referred to, is also the author of seven books, with his book, "Just Listen: Discover the Secret to Getting Through to Absolutely Anyone" becoming the top book on listening in the world. "Real Influence: Persuade Without Pushing and Gain Without Giving In" was excerpted as a four-part series at the Harvard Business Review, and his book, "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life" was featured as an Oprah book and become a finalist in the Audie Awards 2016.
He contributes to Harvard Business Review, Business Insider, Fast Company, Huffington Post, Psychology Today, and Truli, and he writes a syndicated advice column for Biz Journals.
He is an international speaker, executive coach, and advisor to CEOs and boards of directors. He is chief mentor at the Shanghai- and Beijing-based,China Foundations, which improved cooperation between foreign expats and Chinese workers; and chief education officer at POP Protocol, which educates law enforcement and civilians about escalation at traffic stops and other possible confrontations. He is cohost of the Zo What morning radio show.
To find out more about Dr. Mark, visit: http://goulstongroup.com, http://markgoulston.com or http://heartfeltleadership.com.