Andy Fromm

Andy Fromm is chairman and CEO of Service Management Group (SMG), a leading global CX measurement RM that combines technology and insights for the world's leading brands, including a host of Fortune 500 companies. Andy cofounded SMG in 1991 to help brands increase profitable sales by driving employee engagement and customer loyalty. Andy has served as an expert contributor in customer experience, employee engagement, and brand research to The Wall Street Journal, USA Today, and Fast Company.

The Innovators December 18, 2018
For Entrepreneurs, It Is Much Harder to Stay at the Top Than to Get There

As you reflect on 2018 and start charting a course for the new year, you're likely focusing on the trajectory of your business. Whether your are aiming for the top of your industry, your niche, or your competitive set, sustaining success over time is often the biggest challenge for entrepreneurs. One of the main reasons it is so hard to sustain success is that entrepreneurs often lose...

Read More