Mark Graban

Mark Graban is an internationally recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is "Measures of Success: React Less, Lead Better, Improve More." He is author of the Shingo Award-winning books "Lean Hospitals" and "Healthcare Kaizen," as well as "The Executive Guide to Healthcare Kaizen." Mark is also a senior advisor to the technology company KaiNexus.

The Innovators February 27, 2020
Here Is the Single Least Productive Thing You Still Make Your Employees Do

Numbers, numbers, everywhere — but one of the best lessons I've learned in my career is to stop reacting to every up and down in a metric. Stop trying to explain every data point that's off the average. Instead, it's more helpful to start looking at the bigger picture: performance over time. When we react less, we can lead better, and we end up improving more. The Virtue of Reacting...

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Smart Tech November 13, 2019
Younger Workers Crave Instant Gratification. Here's How to Give It to Them Without Causing Distraction.  

Gen. Z workers want immediate access to data that shows them how they're performing. That's one reason many companies — like Accenture, Microsoft, and Adobe — are doing away with traditional performance reviews. Annual cycles are just way too slow for today's workers, among other problems. Younger workers have grown up with expectations of instant gratification. They're used to...

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