Computer and Information Systems Managers

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Also known as:
Application Development Director, Chief Technology Officer, Computer Operations Manager, Computer Security Manager, Data Operations Director, Data Processing Manager, Information Systems Director, Information Systems Manager, Information Technology Director, Information Technology Systems Director

Video transcript

Information is power. The more information a company's employees have, the better decisions they can make. Bi for this information to be useful, it must be accessible. That's the job of computer and information systems managers. They're often referred to as IT people, for "information technology." IT managers keep computer systems working properly and efficiently.

They meet with employees to determine a company's computer needs and then work with senior management to put in place the resources to meet those needs. IT managers estimate budgets for projects such as installations or hardware and software upgrades. These managers develop computer networks and set up internet or intranet sites.

They keep an eye on future needs too, developing backup and recovery systems and planning improvements. There are gigabytes, even terabytes, of details to keep track of. They oversee training programs and handle technical problems, often under high stress. Even a brief system failure can have a major impact on productivity.

The day is usually spent in a comfortable office environment. And while the job tends to follow regular business hours, depending on the employer, evening and weekend work may be required. Though a college degree is expected, this position requires a proven track record in a related occupation, such as systems analysts or computer programmer.

Some IT managers hold advanced degrees and certificates or specialize in specific operating systems and administrative areas, such as security or web hosting. Many work as consultants. Because technology changes so rapidly, these workers are constantly retraining. If you love the challenges of keeping pace with computer technology, "power up" to a career in IT.

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Recruit, hire, train and supervise staff, or participate in staffing decisions.

Control operational budget and expenditures.

Purchase necessary equipment.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Review and approve all systems charts and programs prior to their implementation.

Prepare and review operational reports or project progress reports.

Evaluate data processing proposals to assess project feasibility and requirements.

Develop and interpret organizational goals, policies, and procedures.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Stay abreast of advances in technology.

Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Coordination Adjusting actions in relation to others' actions.