Computer and Information Systems Managers

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Also known as:  Application Development Director, Chief Technology Officer, Computer Operations Manager, Computer Security Manager, Data Operations Director, Data Processing Manager, Information Systems Director, Information Systems Manager, Information Technology Director, Information Technology Systems Director

ABOUT COMPUTER OR INFORMATION SYSTEMS MANAGER CAREERS

VIDEO TRANSCRIPT Expand
Information is power. The more information a company's employees have, the better decisions they can make. Bi for this information to be useful, it must be accessible. That's the job of computer and information systems managers. They're often referred to as IT people, for "information technology." I ...
T managers keep computer systems working properly and efficiently.

They meet with employees to determine a company's computer needs and then work with senior management to put in place the resources to meet those needs. IT managers estimate budgets for projects such as installations or hardware and software upgrades. These managers develop computer networks and set up internet or intranet sites.

They keep an eye on future needs too, developing backup and recovery systems and planning improvements. There are gigabytes, even terabytes, of details to keep track of. They oversee training programs and handle technical problems, often under high stress. Even a brief system failure can have a major impact on productivity.

The day is usually spent in a comfortable office environment. And while the job tends to follow regular business hours, depending on the employer, evening and weekend work may be required. Though a college degree is expected, this position requires a proven track record in a related occupation, such as systems analysts or computer programmer.

Some IT managers hold advanced degrees and certificates or specialize in specific operating systems and administrative areas, such as security or web hosting. Many work as consultants. Because technology changes so rapidly, these workers are constantly retraining. If you love the challenges of keeping pace with computer technology, "power up" to a career in IT.
SNAPSHOT Expand
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Stay abreast of advances in technology.
Develop and interpret organizational goals, policies, and procedures.
Evaluate data processing proposals to assess project feasibility and requirements.
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Review and approve all systems charts and programs prior to their implementation.
Manage backup, security and user help systems.
Purchase necessary equipment.
Prepare and review operational reports or project progress reports.
MAIN ACTIVITIES Expand
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
AREAS OF KNOWLEDGE Expand
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
KEY ABILITIES Expand
Written Comprehension The ability to read and understand information and ideas presented in writing.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
TOP SKILLS Expand
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others' actions.
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