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Also known as:
Activities Concierge, Club Concierge, Concierge, Conference Concierge, Guest Service Supervisor, Hotel Concierge, Hotel Guest Service Agent
In a hotel, apartment, or office building a person with the title concierge helps ease the way for visitors and residents in many ways. The concierge may take messages, arrange transportation, handle handicapped individuals' needs, deal with complaints, or process requests for housekeeping and maint ...
The concierge is the person to see for tickets for a sporting event or show. It's a crucial position for the management of the building or hotel because the concierge can make people feel good or bad about the establishment. Courtesy and a can-do attitude are important aspects of the job, along with a neat appearance and the ability to speak clearly.
You can't be shy around strangers, and you have to be willing to handle even difficult requests gracefully. Because this is a public position handling people's private needs, employers will check your background carefully. Experience is a plus. In many areas, concierges are members of a hotel or building workers union, from whose ranks employers recruit new employees.
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Pick up and deliver items or run errands for guests.
Perform office duties on a temporary basis when needed.
Make travel arrangements for sightseeing or other tours.
Make dining and other reservations for patrons, and obtain tickets for events.
Receive, store, or deliver luggage or mail.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to read and understand information and ideas presented in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Actively looking for ways to help people.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.