Retail Salespersons

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Also known as:  Automotive Salesperson, Department Store Salesperson, Menswear Salesperson, New Car Salesperson, Pet Supplies Salesperson, Pets Salesperson, Shoe Salesperson, Used Car Salesperson, Women's Apparel Salesperson

ABOUT RETAIL SALESPERSON CAREERS

VIDEO TRANSCRIPT Expand
Forget what you've heard: money does not make the world go ‘round. What makes the world spin on its axis is sales, and no one is more central to this process than a retail salesperson. A television commercial can bring a customer into a store, but only a real, live salesperson can close the deal. Re ...
tail salespeople are the frontline soldiers in any store, and as such, they are incredibly important.

Not all stores realize this. Some hire people to be mere order takers or cash register operators. But that's not what selling is all about -just as it is not about being aggressive or "pushy." Selling is about sensing a customer's needs and providing attentive, friendly service to satisfy those needs.

Because you have a customer's best interests at heart, people sense that in you, and as a result, they trust you and buy from you. The best retail sales jobs pay a commission on everything you sell. But every retail sales job offers invaluable experience. After all, if you're good at selling to retail customers by the piece or the pound, you will probably also do well selling to corporate customers by the ton or the truckload.
SNAPSHOT Expand
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Inventory stock and requisition new stock.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Exchange merchandise for customers and accept returns.
Demonstrate use or operation of merchandise.
Clean shelves, counters, and tables.
Ticket, arrange and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Prepare merchandise for purchase or rental.
Compute sales prices, total purchases and receive and process cash or credit payment.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Place special orders or call other stores to find desired items.
MAIN ACTIVITIES Expand
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
KEY ABILITIES Expand
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity The ability to speak clearly so others can understand you.
Speech Recognition The ability to identify and understand the speech of another person.
Near Vision The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
TOP SKILLS Expand
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Persuasion Persuading others to change their minds or behavior.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Negotiation Bringing others together and trying to reconcile differences.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Coordination Adjusting actions in relation to others' actions.
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