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Also known as:
Airplane Dispatch Clerk, Auto Service Dispatcher, Bus Dispatcher, Crew Dispatcher, Maintenance Dispatcher, School Bus Dispatcher, Taxicab Dispatcher, Tow Truck Dispatcher, Train Dispatcher, Truck Dispatcher
Dispatchers are often the hub of communication--at a taxicab or busy company, as a tow truck dispatcher, or even at a gas or water company. A dispatcher plays a key role in relaying important information quickly and accurately.
Typically, a dispatcher is responsible for all communications wi ...
thin a certain area, and is required to keep records, logs and schedules of the calls they receive, the vehicles the monitor, and the response to each call. Handling calls efficiently and being able to prioritize them immediately are important skills for a dispatcher, since confusion can result in delays or disruptions of service.
Your decision as a dispatcher effect the company's ability to operate safely and efficiently, so there is some stress involved, but the satisfactions of being such a vital link can be very rewarding.
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Receive or prepare work orders.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Prepare daily work and run schedules.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
The ability to see details at close range (within a few feet of the observer).
The ability to communicate information and ideas in writing so others will understand.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.
Understanding written sentences and paragraphs in work related documents.
Managing one's own time and the time of others.
Actively looking for ways to help people.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.