Driver/Sales Workers

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Also known as:
Bakery Deliverer, Bobtailer, Delivery Sales worker, Newspaper Deliverer, Newspaper Delivery Driver, Pizza Delivery Driver, Route Sales Person, Route Salesperson, Sales Route Driver

ABOUT DRIVER/SALES WORKER CAREERS
Video transcript

From bread to soft drinks to toothpaste, the products you find on store shelves have been placed there by one of the legions of driver-sales workers employed by nearly every company with a product to sell in a retail store. In some businesses, a salesperson persuades a store to buy the product, a driver delivers it, and the store owner has the items unpacked and placed on the shelves.

A driver-sales worker combines all these functions, which means that at many stores, the driver-sales worker is the company. The individual's responsiveness to complaints, the quality of service, and the ability to give store owners, buyers, and managers what they want are crucial.

So too, is being alert to anything that might get a customer to stock more of the company's products, since more product means everyone - including the driver sales worker - will make more money. Driver-sales workers operate vans and light trucks. They load and unload products. But their most important job is to represent their companies, sell their products, and provide friendly and attentive service to their customers.

SNAPSHOT
Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.
Leadership
MED
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
HIGH
Exposure to job hazards
LOW
Physical demands
MED
Daily tasks

Record sales or delivery information on daily sales or delivery record.

Inform regular customers of new products or services and price changes.

Drive trucks to deliver such items as food, medical supplies, or newspapers.

Collect money from customers, make change, and record transactions on customer receipts.

Listen to and resolve customers' complaints regarding products or services.

MAIN ACTIVITIES
Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Time Management Managing one's own time and the time of others.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.