Driver/Sales Workers

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Also known as:
Bakery Deliverer, Bobtailer, Delivery Sales worker, Newspaper Deliverer, Newspaper Delivery Driver, Pizza Delivery Driver, Route Sales Person, Route Salesperson, Sales Route Driver

See all Business, Management and Administration Careers.

ABOUT DRIVER/SALES WORKER CAREERS

Video transcript

From bread to soft drinks to toothpaste, the products you find on store shelves have been placed there by one of the legions of driver-sales workers employed by nearly every company with a product to sell in a retail store. In some businesses, a salesperson persuades a store to buy the product, a driver delivers it, and the store owner has the items unpacked and placed on the shelves.

A driver-sales worker combines all these functions, which means that at many stores, the driver-sales worker is the company. The individual's responsiveness to complaints, the quality of service, and the ability to give store owners, buyers, and managers what they want are crucial.

So too, is being alert to anything that might get a customer to stock more of the company's products, since more product means everyone - including the driver sales worker - will make more money. Driver-sales workers operate vans and light trucks. They load and unload products. But their most important job is to represent their companies, sell their products, and provide friendly and attentive service to their customers.

SNAPSHOT

Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.

Leadership	MED
Critical decision making	HIGH
Level of responsibilities	LOW
Job challenge and pressure to meet deadlines	HIGH
Dealing and handling conflict	LOW

Competition for this position	LOW
Communication with others	HIGH
Work closely with team members, clients etc.	HIGH
Comfort of the work setting	HIGH
Exposure to extreme environmental conditions	HIGH
Exposure to job hazards	LOW
Physical demands	MED

Daily tasks

Record sales or delivery information on daily sales or delivery record.

Inform regular customers of new products or services and price changes.

Drive trucks to deliver such items as food, medical supplies, or newspapers.

Collect money from customers, make change, and record transactions on customer receipts.

Listen to and resolve customers' complaints regarding products or services.

MAIN ACTIVITIES

Operating Vehicles, Mechanized Devices, or Equipment	Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Handling and Moving Objects	Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities	Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.

Monitor Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

AREAS OF KNOWLEDGE

Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production	Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Transportation	Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Public Safety and Security	Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Sales and Marketing	Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

TOP SKILLS

Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking	Talking to others to convey information effectively.
Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation	Actively looking for ways to help people.

Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.

Time Management	Managing one's own time and the time of others.

Reading Comprehension	Understanding written sentences and paragraphs in work related documents.

Complex Problem Solving	Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.