Gambling Dealers

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Also known as:
21 Dealer, Blackjack Dealer, Casino Dealer, Casino Games Dealer, Craps Dealer, Keno Dealer, Poker Dealer, Roulette Dealer, Table Games Dealer

ABOUT GAMBLING DEALER CAREERS
Video transcript

A casino dealer is anyone who works at a table, be it poker, blackjack, craps, baccarat, or roulette. Conducting these games can be both exciting and challenging. Dealers must have a thorough mastery of a game and be able to explain the rules to casino patrons. Thy must also be able to concentrate while working in a noisy and distracting environment - handling payouts, collecting losing bets, and making change - without making mistakes.

If you are interested in this profession, you should be skilled at dealing with all kinds of customers tactfully and effectively, even those who may be angry or unruly. Most casinos prefer to hire people who have attended a dealer training school and have earned a "Certificate of Professional Croupier" or similar document.

Other requirements can range from insisting that the dealer applicant be bonded, to ensuring that the applicant has obtained a state license, an FBI fingerprint clearance, or a certification from a professional association. Whether in the Nevada deserts, on a riverboat on the Mississippi, or on the boardwalk in Atlantic City, the growing popularity of legalized gaming has created a bright future for trained, trustworthy casino dealers.

SNAPSHOT
Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gambling equipment. Distribute winnings or collect players' money or chips. May compare the house's hand against players' hands.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
LOW
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Start and control games and gaming equipment, and announce winning numbers or colors.

Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.

Answer questions about game rules and casino policies.

Work as part of a team of dealers in games, such as baccarat or craps.

Compute amounts of players' wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.

Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.

Exchange paper currency for playing chips or coin money.

Check to ensure that all players have placed bets before play begins.

Open and close cash floats and game tables.

Pay winnings or collect losing bets as established by the rules and procedures of a specific game.

Stand behind a gaming table and deal the appropriate number of cards to each player.

MAIN ACTIVITIES
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination Adjusting actions in relation to others' actions.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.