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Also known as:
Betting Clerk, Bookie, Casino Floor Runner, Keno Runner, Keno Writer, Race and Sports Book Writer, Race Book Writer, Sports Book Board Attendant, Sportsbook Ticket Writer
In addition to the common games of chance, like slot machines and roulette, casinos offer legal bets on the outcome of horse races. In Nevada, casinos are allowed to offer bets on sporting events as well. Therefore, depending on the state, the job is called "manager of the race book" or "manager of ...
the race and sports book." In either case, the job requires knowing a lot about betting and how to manage people.
The manager directs a staff of tellers who write bets for customers, usually right up to the beginning of an event. Often, these events are shown live to the gaming crowd on big video screens. It's hectic and emotions rise because the better don't always understand the rules - so the manager has to keep the staff calm and helpful. He or she might also monitor the betting to make sure it doesn't exceed the casino's limit of liability.
Another responsibility is keeping records required by the government - local, state, or federal. Employers will examine an applicant's background for any illegal activity and for experience managing money and people. It's likely you'd have to prove yourself in another responsible position at the casino before moving into this key management role.
Post information enabling patrons to wager on various races and sporting events. Assist in the operation of games such as keno and bingo. May operate random number generating equipment and announce the numbers for patrons. Receive, verify, and record patrons' wagers. Scan and process winning tickets presented by patrons and payout winnings for those wagers.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Collect cards or tickets from players.
Collect bets in the form of cash or chips, verifying and recording amounts.
Answer questions about game rules or casino policies.
Compute and verify amounts won and lost, then pay out winnings or refer patrons to workers such as gaming cashiers so that winnings can be collected.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to see details at close range (within a few feet of the observer).
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to speak clearly so others can understand you.
The ability to read and understand information and ideas presented in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Adjusting actions in relation to others' actions.
Using mathematics to solve problems.
Understanding written sentences and paragraphs in work related documents.