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Also known as:
21 Dealer, Blackjack Dealer, Casino Dealer, Casino Games Dealer, Craps Dealer, Keno Dealer, Poker Dealer, Roulette Dealer, Table Games Dealer
A casino dealer is anyone who works at a table, be it poker, blackjack, craps, baccarat, or roulette. Conducting these games can be both exciting and challenging. Dealers must have a thorough mastery of a game and be able to explain the rules to casino patrons. Thy must also be able to concentrate w ...
hile working in a noisy and distracting environment - handling payouts, collecting losing bets, and making change - without making mistakes.
If you are interested in this profession, you should be skilled at dealing with all kinds of customers tactfully and effectively, even those who may be angry or unruly. Most casinos prefer to hire people who have attended a dealer training school and have earned a "Certificate of Professional Croupier" or similar document.
Other requirements can range from insisting that the dealer applicant be bonded, to ensuring that the applicant has obtained a state license, an FBI fingerprint clearance, or a certification from a professional association. Whether in the Nevada deserts, on a riverboat on the Mississippi, or on the boardwalk in Atlantic City, the growing popularity of legalized gaming has created a bright future for trained, trustworthy casino dealers.
Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Distribute winnings or collect players' money or chips. May compare the house's hand against players' hands.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Apply rule variations to card games such as poker, in which players bet on the value of their hands.
Answer questions about game rules and casino policies.
Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Stand behind a gaming table and deal the appropriate number of cards to each player.
Start and control games and gaming equipment, and announce winning numbers or colors.
Open and close cash floats and game tables.
Inspect cards and equipment to be used in games to ensure that they are in good condition.
Refer patrons to gaming cashiers to collect winnings.
Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.
Exchange paper currency for playing chips or coin money.
Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
The ability to see details at close range (within a few feet of the observer).
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to concentrate on a task over a period of time without being distracted.
The ability to apply general rules to specific problems to produce answers that make sense.
Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Actively looking for ways to help people.
Teaching others how to do something.
Managing one's own time and the time of others.
Understanding written sentences and paragraphs in work related documents.