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Also known as:
Bingo Manager, Casino Manager, Gaming Department Head, Gaming Director, Gaming Manager, Slot Operations Director, Slots Manager, Table Games Manager
There's a lot going on in a busy casino. Strict laws and smart business practices require close supervision of every aspect of a gambling establishment. Casino and gaming managers supervise the supervisors. The manager decides what kinds of gambling will be offered at the casino, and how the games w ...
ill be operated in accordance with gaming laws.
When complaints or questions arise, the manager is the judge of whether house rules and policies are being interpreted correctly. The manager also runs the business side of the casino, reviewing operational expenses and receipts, approving payments, and authorizing maintenance and improvements.
To accomplish all these tasks, the manager must hire people who can be entrusted with responsibilities. To be a good manager, you must be able to delegate.
Most casino managers have formal business training in a career school or college. Experience in the industry is also important. Many managers work their way up the ranks. When it comes to managing a casino, very little is left to chance.
Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Interview and hire workers.
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Train new workers or evaluate their performance.
Explain and interpret house rules, such as game rules or betting limits.
Prepare work schedules and station arrangements and keep attendance records.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Resolve customer complaints regarding problems such as payout errors.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Observing, receiving, and otherwise obtaining information from all relevant sources.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
The ability to speak clearly so others can understand you.
The ability to communicate information and ideas in speaking so others will understand.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to identify and understand the speech of another person.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to read and understand information and ideas presented in writing.
Managing one's own time and the time of others.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.