Gaming Surveillance Officers and Gaming Investigators
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Also known as:
Casino Investigator, Casino Surveillance Officer, Gambling Monitor, Gaming Surveillance Observer, Gaming Surveillance Officer
When you walk onto a casino floor, it might look like chaos, but it is actually a very closely controlled, very closely watched operation. Amid the noise and action are people whose job is making sure there are no irregular activities - no cheating by either customers or employees.
Whether th ...
ey work for the casino or the state, gaming surveillance officers and investigators help to make legal gaming safe and fair for both the management of the caisson and the patrons. Surveillance officers observe players and casino workers to ensure that house rules are being obeyed. This can be done from the floor or on video monitors fed by a sophisticated network of hidden cameras. They maintain communications with uniformed security officers and floor supervisors, notifying them of potential trouble.
A good working knowledge of all the games and proper play procedure is essential, as well the ability to think and act quickly. Gaming investigators normally work for the state. Their job is to make sure a casino's operations are carried out in accordance with its gaming license. In addition to on-site inspections, they might review video and audiotapes recorded by the casino's surveillance team. Of course, if an illegal act occurs, the matter is turned over to the appropriate law enforcement authorities. The business of keeping gaming safe and honest is serious work.
Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
Act as oversight or security agents for management or customers.
Report all violations and suspicious behaviors to supervisors, verbally or in writing.
Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Observing, receiving, and otherwise obtaining information from all relevant sources.
AREAS OF KNOWLEDGE
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to concentrate on a task over a period of time without being distracted.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to see details at close range (within a few feet of the observer).
The ability to communicate information and ideas in writing so others will understand.
The ability to see details at a distance.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Being aware of others' reactions and understanding why they react as they do.
Communicating effectively in writing as appropriate for the needs of the audience.