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Also known as:
Casino Investigator, Casino Surveillance Officer, Gambling Monitor, Gaming Surveillance Observer, Gaming Surveillance Officer

Video transcript

When you walk onto a casino floor, it might look like chaos, but it is actually a very closely controlled, very closely watched operation. Amid the noise and action are people whose job is making sure there are no irregular activities - no cheating by either customers or employees.

Whether they work for the casino or the state, gaming surveillance officers and investigators help to make legal gaming safe and fair for both the management of the caisson and the patrons. Surveillance officers observe players and casino workers to ensure that house rules are being obeyed. This can be done from the floor or on video monitors fed by a sophisticated network of hidden cameras. They maintain communications with uniformed security officers and floor supervisors, notifying them of potential trouble.

A good working knowledge of all the games and proper play procedure is essential, as well the ability to think and act quickly. Gaming investigators normally work for the state. Their job is to make sure a casino's operations are carried out in accordance with its gaming license. In addition to on-site inspections, they might review video and audiotapes recorded by the casino's surveillance team. Of course, if an illegal act occurs, the matter is turned over to the appropriate law enforcement authorities. The business of keeping gaming safe and honest is serious work.

Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Supervise or train surveillance observers.

Act as oversight or security agents for management or customers.

Review video surveillance footage.

Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

Report all violations and suspicious behaviors to supervisors, verbally or in writing.

Develop and maintain log of surveillance observations.

Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.

Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking Talking to others to convey information effectively.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.