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Video transcript

Software quality assurance engineers and testers work to identify glitches and errors that prevent apps and computer programs from working as intended. In the past, software quality assurance may have relied more on large groups of individual testers but now engineers create automated programs to discover weaknesses in software they're developing. As part of sometimes large development teams, these engineers design testing plans and procedures, monitor the results for any bugs they uncover, and begin the process of solving the design flaws that cause the problems. Strong attention to detail and rigorous documentation are important to ensure that programs aren't published with bugs or bad code. Typically, quality assurance engineers and testers work in offices, often as part of large teams. Strong communication and interpersonal skills are important to coordinate testing and ensure that all issues are caught. Software quality assurance testers and engineers typically have a bachelor's degree in computer science or a field related to software development. Applicants with additional industry certifications and knowledge of a variety of programming languages and troubleshooting techniques may find it easier to find employment.

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Evaluate or recommend software for testing or bug tracking.

Design or develop automated testing tools.

Coordinate user or third-party testing.

Conduct software compatibility tests with programs, hardware, operating systems, or network environments.

Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

Install, maintain, or use software testing programs.

Create or maintain databases of known test defects.

Develop or specify standards, methods, or procedures to determine product quality or release readiness.

Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.

Monitor program performance to ensure efficient and problem-free operations.

Update automated test scripts to ensure currency.

Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Programming Writing computer programs for various purposes.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.