Gambling Change Persons and Booth Cashiers

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Also known as:
Mutuel Teller, Slot Attendant

ABOUT GAMBLING CHANGE PERSON AND BOOTH CASHIER CAREERS
Video transcript

People who come to work in the gaming industry often start as gaming change persons and booth cashiers, as these positions may be learned on the job. To hold one of these positions, you have to be good with numbers because the entire day is spent exchanging coins for paper cash, and accurate financial accountability is a mainstay of the casino industry.

The gaming change person wears a money belt or pushes a change cart and moves around the area on the casino floor, where slot machines are located, providing change for players. When the jackpot alarm bell rings and the jackpot is higher than the amount of coins in the machine, the change person will coordinate with the slot key person to issue payoffs.

Another part of the job is making sure the customer signs a receipt for the payout. Change people have a strenuous job, always on the move, back and forth throughout the slot machine area of the casino. They often start earning at or near minimum wage, but may earn more from tips.

Nearby, a booth cashier provides change persons with a money bank at the start of each shift. The booth cashier also counts and audits the money drawer. Patrons can also come to the booth for change, to cash in vouchers, and to redeem money for chips.

These are high-stress jobs. Every move you make is watched and recorded. You are on camera all of the time you are on the casino floor. Both jobs require the ability to calculate and communicate quickly and carefully, often amid a lot of noise.

SNAPSHOT
Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
Leadership
LOW
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Reconcile daily summaries of transactions to balance books.

Maintain cage security according to rules.

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Check identifications to verify age of players.

Count money and audit money drawers.

Exchange money, credit, tickets, or casino chips and make change for customers.

MAIN ACTIVITIES
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
TOP SKILLS
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Coordination Adjusting actions in relation to others' actions.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.