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Also known as:
Cage Cashier, Casino Cage Cashier, Casino Cashier, Gaming Cage Cashier, Gaming Cashier

Video transcript

There are many kinds of games at a casino, but they all have one bottom line - money. Exchanging cash for the chips used to play, and back again from chips to cash is the job of the casino cage cashier. In addition to counting out cash - lots of it - cage cashiers also serve as a sort of in-house banking office. They issue lines of credit to customers, as directed by their supervisors, and they keep track of cash coming into the cage area from various sources.

Often they perform simple accounting duties, counting up all the cash and credit slips to make sure everything adds up at the end of a shift. A clear head for counting and keeping track of money is very important for this job. So is honesty and the ability to stay calm in a noisy, often even frantic environment. You're often behind bars or bulletproof glass for your own protection.

Experience as a cahier in another high-pressure establishment is helpful, because you have to work quickly and very, very carefully. It's an entry-level position that starts at just a little over the minimum wage, but there is a clear path of advancement to cage manager, cage cashier supervisor, or lead cashier positions.

In a gambling establishment, conduct financial transactions for patrons. Accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May reconcile daily summaries of transactions to balance books. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gambling chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Provide assistance in the training and orientation of new cashiers.

Perform removal and rotation of cash, coin, or chip inventories as necessary.

Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.

Cash checks and process credit card advances for patrons.

Maintain cage security.

Prepare bank deposits, balancing assigned funds as necessary.

Follow all gaming regulations.

Determine cash requirements for windows and order all necessary currency, coins, or chips.

Supply currency, coins, chips, or gaming checks to other departments as needed.

Maintain confidentiality of customers' transactions.

Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.

Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Speaking Talking to others to convey information effectively.
Mathematics Using mathematics to solve problems.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Service Orientation Actively looking for ways to help people.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.