Parts Salespersons

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Also known as:  Appliance Parts Counter Clerk, Auto Parts Salesperson, Electronic Parts Salesperson, Parts Clerk, Parts Counter Clerk
SNAPSHOT Expand
Sell spare and replacement parts and equipment in repair shop or parts store.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Take inventory of stock.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Demonstrate equipment to customers and explain functioning of equipment.
Prepare sales slips or sales contracts.
Mark and store parts in stockrooms according to prearranged systems.
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Examine returned parts for defects, and exchange defective parts or refund money.
Receive payment or obtain credit authorization.
Advise customers on substitution or modification of parts when identical replacements are not available.
Fill customer orders from stock.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
MAIN ACTIVITIES Expand
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
KEY ABILITIES Expand
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity The ability to speak clearly so others can understand you.
Speech Recognition The ability to identify and understand the speech of another person.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Near Vision The ability to see details at close range (within a few feet of the observer).
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Written Expression The ability to communicate information and ideas in writing so others will understand.
TOP SKILLS Expand
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Persuasion Persuading others to change their minds or behavior.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
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