Gaming Cage Workers

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Also known as:  Cage Cashier, Casino Cage Cashier, Casino Cashier, Gaming Cage Cashier, Gaming Cashier

ABOUT GAMING CAGE WORKER CAREERS

VIDEO TRANSCRIPT Expand
There are many kinds of games at a casino, but they all have one bottom line - money. Exchanging cash for the chips used to play, and back again from chips to cash is the job of the casino cage cashier. In addition to counting out cash - lots of it - cage cashiers also serve as a sort of in-house ba ...
nking office. They issue lines of credit to customers, as directed by their supervisors, and they keep track of cash coming into the cage area from various sources.

Often they perform simple accounting duties, counting up all the cash and credit slips to make sure everything adds up at the end of a shift. A clear head for counting and keeping track of money is very important for this job. So is honesty and the ability to stay calm in a noisy, often even frantic environment. You're often behind bars or bulletproof glass for your own protection.

Experience as a cahier in another high-pressure establishment is helpful, because you have to work quickly and very, very carefully. It's an entry-level position that starts at just a little over the minimum wage, but there is a clear path of advancement to cage manager, cage cashier supervisor, or lead cashier positions.
SNAPSHOT Expand
In a gaming establishment, conduct financial transactions for patrons. May reconcile daily summaries of transactions to balance books. May accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gaming chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Provide assistance in the training and orientation of new cashiers.
Provide customers with information about casino operations.
Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
Supply currency, coins, chips, or gaming checks to other departments as needed.
Count funds and reconcile daily summaries of transactions to balance books.
Perform removal and rotation of cash, coin, or chip inventories as necessary.
Determine cash requirements for windows and order all necessary currency, coins, or chips.
Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
Cash checks and process credit card advances for patrons.
Maintain cage security.
Maintain confidentiality of customers' transactions.
MAIN ACTIVITIES Expand
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
AREAS OF KNOWLEDGE Expand
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
KEY ABILITIES Expand
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision The ability to see details at close range (within a few feet of the observer).
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
Speech Clarity The ability to speak clearly so others can understand you.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
TOP SKILLS Expand
Mathematics Using mathematics to solve problems.
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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